Terms of Service & SMS Terms
Last updated: October 30, 2026
These Terms apply to your use of partsridge.com and the services of Partsridge, a DBA of Kremenchuk Inc ("Partsridge", "we", "us"). By using the site or requesting parts from us, you agree to these Terms.
Our service
Partsridge helps truck owners, drivers, fleets, and shops find truck parts and tires from local shops, dealers, and other suppliers, quotes prices, and delivers parts to your truck, yard, or shop. Quotes are based on supplier availability and prices at the time and may change until you approve and pay. Make names are used for identification only.
SMS Terms
- Program: Partsridge (Kremenchuk Inc) sends SMS messages to reply to your customer inquiries and to send truck part availability and price quotes for your requests.
- Opt-in: You opt in by checking the SMS consent box on our website or by texting us first. Consent is optional and is not a condition of any purchase.
- Message frequency varies based on your requests.
- Message and data rates may apply.
- Opt-out: Reply STOP to any message to stop receiving texts. We will send one confirmation message and then no further messages unless you opt in again.
- Help: Reply HELP for help, or contact us at (512) 844-1133 or parts@partsridge.com.
- Carriers are not liable for delayed or undelivered messages.
- Your information is handled under our Privacy Policy. We do not sell or share your mobile information or SMS opt-in data with third parties or affiliates for marketing purposes.
Orders and payment
We purchase parts after you approve a quote and payment or deposit is arranged. Please confirm fitment with your VIN or the old part number. Core charges follow the policies of the supplier the part came from.
Returns and refunds
Partsridge accepts returns of parts it delivered on the following terms:
- Our error: if the part Partsridge delivered does not match the part number you confirmed in writing, Partsridge will provide a full refund or an exchange.
- Change of mind: you may return a part within 14 days of delivery if it is new, has not been installed, and is in its original packaging. Partsridge refunds the price of the part; delivery charges are not refunded.
- Part does not fit: if the delivered part matches the part number you confirmed in writing but does not fit your vehicle, the return is treated as a change-of-mind return.
- Non-returnable parts: electrical parts and special-order parts cannot be returned.
- Damage in delivery: damage must be reported within 48 hours of delivery, with photos, through the Customer Support chat at partsridge.com.
- Defects: defective parts are handled through the manufacturer's warranty.
- Refunds: approved refunds are issued within 30 days after Partsridge receives the returned part.
- How to return: to start a return, contact Partsridge Customer Support through the chat at partsridge.com. Support will provide the return instructions and drop-off location.
Limitation of liability
To the extent allowed by law, Partsridge is not liable for indirect or consequential damages, including downtime, arising from use of our services. Manufacturer and supplier warranties apply to parts.
Changes
We may update these Terms from time to time. The latest version is always posted on this page.
Contact us
Partsridge (a DBA of Kremenchuk Inc)
Round Rock, TX 78681
Text / SMS (24/7): (512) 844-1133
Email: parts@partsridge.com